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About Cirrus Careline
Call Centre

Cirrus Careline was originally established in 1988, to provide an emergency call monitoring service to vulnerable members of the community with access to a round-the clock-emergency call response service. Our call centre is based at the Peverel Group headquarters in New Milton, Hampshire. It is the largest call centre in the country, and currently monitors over 110,000 connections and receives approximately 1,900 to 2,300 calls a day.

The The Careline facility is run through a specially designed, state of the art Call Management System which enables calls to be dealt with in an efficient manner with the minimum of waiting.

Telephone lines are manned by a team of operators in shift rotations depending on the average number of calls throughout the day. This ensures that there are always enough operators to deal with the routine calls as well as the emergencies.

Extensive analysis of our data ensures that the staff per call ratio’s meet all the required standards. As a leader in Monitoring Sheltered Accommodation for the Elderly, this has ensured that Cirrus Careline staffing levels and rostering systems provide the utmost flexibility, whilst maintaining optimum levels of service.

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